Program Support / Program Assistant (multiple positions – anticipatory staffing)

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Please consider that our application form has several pages to be filled, therefore, please take the time to complete it and correctly submit your application within the deadline

(You will be asked in our online application if you’d like to be considered for both positions or only one of them, note that you will only be consider for the position you chose )

 

Summary of Duties:

We are looking for team players with keen attention to detail and the ability to manage a variety of tasks in a timely manner to support IRCC program objectives. Responsibilities for each level of position include:

1.    LE-A1 Program Support

Salary: MXN 288,707 per year before taxes

Under general supervision of the Migration Program Manager or an Officer, the incumbent of this position:

• Provides clerical support related to the processing of immigration applications for the delivery of Canada’s immigration programs in the Embassy’s area of responsibility;
• Follows procedures and guidelines for entering, validating and updating data;
• Assists in electronic file management for the Latin America and Caribbean region; 
• Exercises initiative in organizing work, managing resources, and resolving problems; and
• Supports the overall work of the section and performs other program related duties, as required. 

2.    LE-A2 Program Assistant

Salary: MXN 333,409 per year before taxes

Under general supervision of the Migration Program Manager or an Officer, the incumbent of this position:

• Provides administrative support related to the processing of immigration applications for the delivery of Canada’s immigration programs in the Embassy’s area of responsibility;
• Assists in the monitoring of Visa Application Centre services;
• Participates in promotion and outreach activities or other supports to clients relevant to the immigration program;
• Develops procedural expertise to properly apply established guidelines and procedures;
• Researches and compiles information to support reporting and liaison;
• Exercises initiative in organizing work, managing resources, and resolving complex problems; and
• Supports the overall work of the section and performs other program related duties, as required.    

Any essential or asset qualification (or combination of both), operational requirement may be used for screening purposes. Eligible candidates will be informed if they qualify for one or both positions

Area of selection/Eligibility:

This position is open to any person currently residing and legally able to work in Mexico (or who can get a work permit by their own means before an appointment). 

Please note that the Embassy of Canada to Mexico does not sponsor work authorizations directly or indirectly; and does not offer / reimburse any relocation costs.

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies. 

How to Apply

Only candidates who follow the steps below will proceed into the next stage of the staffing process: 

• You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
• When you apply for the position, you must use a personal e-mail address (not a corporate or educational e-mail).
• Do not include personal data such as: age, date of birth, gender, marital status, family status, religion or a picture in your application form nor CV. Please only include information relevant to the vacancy as requested in the job poster.
• You must provide concrete and detailed examples that clearly explain where, when, and how you gained and meet the experience and education factors listed in the essential qualifications.  The Embassy of Canada will not seek additional information or make any assumptions about your studies nor experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient and may result in your application being rejected.
• Candidates must upload a CV in English or French. This document may be used as a secondary source to validate the answers to the screening questions. Applications that do not include all the requested documents, that fail to properly answer the screening questions, and/or that are not completed by the closing date may be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to the help desk chat located at the bottom of the Application Form.
• Candidates are responsible for saving a copy of the job poster for future reference (please note it will not be available after the closing date and the recruitment team will not be able to provide a copy). 

Candidates will initially be screened against the Essential Qualifications relating to education, language and experience

Candidates must clearly demonstrate when applying to the position how they meet each of the essential qualifications.

Education:

•      Completion of university studies at a legally registered institution

Candidates must provide proof of the completion of their education. Valid documents include: “titulo”, “cedula”, or an academic record/official letter confirming that 100% of university courses have been completed.

Language:

•  Ability to communicate orally and in writing in English and Spanish at an intermediate level (similar to B2 in the Common European Framework of Reference - CEFR).

Experience:

A minimum of 12 months of cumulative and recent* experience** in one of the following areas:

• conducting research, analysis and reporting in a professional capacity
• providing client service and engaging with the public in person, by telephone, and/or electronic messaging
• provision of administrative support, including planning, organizing, and prioritizing work within an office environment

*Recent is defined from September 2021 onwards

**Experience must be within a professional office environment (cumulative part-time assignments, including “Prácticas Profesionales” or “Servicio Social”, also count as experience)

Rated qualifications

The Rated Requirements are part of the essential qualifications and relate to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online, pre-recorded or in-person), and reference checking. All qualifications must be met

Knowledge:

• Knowledge of MS Outlook, MS Excel and MS Word. 

Essential competencies for both positions:

•       Judgement and discretion
•       Focus on quality and details
•       Resilience and adaptability
•       Working with others
•       Client orientation
•       Initiative and action orientation
•       Intercultural proficiency

Essential competency only for Program Assistant (LE-A2) positions:

• Thinking things through, including the ability to analyze information to identify key issues or elements and draw logical conclusions.

Click here for a brief description of each competency

Asset Qualifications

Preference may be given to candidates who meet one or more of the Asset Qualifications. Candidates must clearly demonstrate in their application and, as required, during the selection process, how they meet any of the following asset qualifications:

• Ability to communicate orally and in writing in French at an intermediate level (similar to B2 in the CEFR). 
• Ability to interpret and/or translate Haitian Creole into English and/or French.  
• Ability to create visual products for external audiences (e.g. infographics, social media images or data visualization). 
• Experience in data analysis including writing queries and basic macros to extract data.
• Experience working with IRCC’s Global Case Management System.
• Experience in migration-related matters, including but not limited to irregular and regular migration, fraud, visa, consular work, or similar.

Operational Requirements

•       Willing and able to work overtime, as required.
•       Willing and able to work on certain Mexican holidays.  
•       Willing and able to work physically in an open office environment.

 

Conditions of Employment

Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.

• Hold a valid work authorization covering the entire employment period; and
• Obtain and maintain a valid security clearance from the Government of Canada (reliability level), which includes a criminal and credit background check.

Important Notes

• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• Applicants may be assessed in the official language of their choice, however, some assessments may only be conducted in English and/or Spanish since candidates  must demonstrate they meet each essential qualification in order to be eligible for an appointment.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates who are successful in all of the assessments.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact us at LES-E-Recruitment-MXICO@international.gc.ca to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.
• The tentative start date of this position is January 2025; however, some delays may occur during this selection process.