Program Case Analyst

 

SUMMARY OF DUTIES

Under the general direction of a Migration Program Manager or delegated officer, the incumbent supports the delivery, integrity and continuous improvement of Canada's immigration and refugee programs in a fast-paced mission environment.

• Assess and analyze immigration applications, supporting documentation and related information in accordance with legislation, regulations, departmental instructions and mission procedures.
• Identify, examine and report on risk indicators, anomalies, inconsistencies, fraud concerns, sensitive or high-profile issues, and other program integrity matters.
• Prepare recommendations, reports, briefing material, correspondence, spreadsheets, presentations and other written products in support of decision-making.
• Conduct research, verifications, fact-finding and information gathering related to case processing, migration trends, quality assurance and service delivery.
• Respond to requests for advice and guidance; liaise and network with internal and external stakeholders; contribute to reporting, outreach, intelligence, promotional and related activities.
• Use electronic systems and office software to verify requirements, manage information, track work, conduct analysis and support program administration.
• Contribute to anti-fraud, quality assurance, training, coaching and service improvement initiatives; may supervise staff or support performance management where required.
• Perform other related duties as required.

 

AREA OF SELECTION

This selection process is open to all applicants, who are residing and legally authorized to work in Ghana, including Embassy employees, who meet all the essential qualifications and whose applications are received by the closing date. 

Please note that the High Commission of Canada to Ghana does not sponsor work authorizations directly or indirectly.

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or other factor. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

 

ESSENTIAL QUALIFICATIONS

All essential qualifications will be assessed. Methods of assessments and screening of candidates may include but are not limited to: verification of credentials, resume and letters of presentation; interviews, exams and practical tests; presentations or other types of assessments.

Education

This position requires:

• • • Minimum education requirement is a bachelor's degree or undergraduate diploma attesting to 3 or more years of full-time studies from a legally recognized post secondary institution.

Note: Candidates will be required to provide proof of their education.

Language

The Following languages and proficiency levels are required for this job. Candidates will be formally assessed or requested to provide proof of certification on these levels.

• • • An advanced proficiency level (reading, writing, comprehension, and speaking) in English.

Experience

In order to perform the duties relevant to this job, the following experience is required.

• • • Recent experience* working in a professional office environment using electronic systems (Microsoft Office, Outlook, Excel etc.) conducting research, data analysis, reporting and the preparation of written products such as reports, recommendations, briefing notes, presentations or correspondence.
    • Recent experience* providing service or support to internal and/or external clients and responding to enquiries with tact and discretion.
    • Recent experience* developing, maintaining or supporting working relationships with internal and/or external stakeholders, partners or organizations.

 * Recent experience is defined as at least 2 years within the last 5 years.

Competencies

All competencies* will be assessed. All competencies must be met prior to appointment.

• • • Judgement and discretion.
    • Thinking Things Through.
    • Research.
    • Working with Others and Horizontal Leadership.
    • Resilience and adaptability.
    • Initiative and action orientation.
    • Organization and Coordination.
    • Effective interactive communication (oral and written).

*For more information on competencies: Competency Dictionary

Knowledge

• • • Knowledge of the local operating environment and the effect of political, economic and social factors on migration-related matters.
    • Proficiency in Microsoft Office applications, internet research tools and other digital systems used to support analysis and administration.

 

ASSET QUALIFICATIONS

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

• Post-graduate studies (master's degree or post-graduate diploma) in a discipline relevant to the position.
• Advanced proficiency in French.
• Additional language capacity relevant to mission operations, including local or regional languages.
• Experience working in an embassy, high commission, consulate, diplomatic mission or international organization.
• Experience supervising staff, allocating work, training colleagues or conducting performance management activities.
• Professional experience in migration-related matters, including one or more of the following: regular or irregular migration, visa or immigration processing, fraud detection, risk assessment, consular or similar casework.
• Experience using software or analytical tools such as Access, Power BI, Python, Oracle or similar tools.

 

OPERATIONAL REQUIREMENTS

Operational requirements will be assessed on a “meet/does not meet” basis and can be used to determine right fit of a candidate for the position.

• Hours of Work: Normal hours of work for this position are in accordance with Locally-Engaged Staff regulations of 37.5 hours per week.
• Travel: This position may require limited occasional travel domestically and/or internationally.
• Ability and willingness to work in a high-pressure environment with multiple competing priorities.
• Availability and willingness to work overtime, including on short notice, and occasionally on evenings or weekends as operationally required.
• Ability to work standard mission hours and, where required, on local holidays when the mission is open.
• Ability to sustain prolonged periods of computer-based work, including sitting and concentrated visual focus.
• Willingness to comply with mission-specific operational requirements, including restrictions on leave periods where operational needs require.
• In office work is required, no opportunities for telework or hybrid work.

 

CONDITIONS OF EMPLOYMENT

Conditions of employment must be met or complied with before being appointed to a particular position. They are to be maintained throughout the employment period.

• Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.
• Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada.

 

HOW TO APPLY

Follow the below instructions to ensure your application can be considered.

• You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
• Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Only include information relevant to the vacancy as requested in the above job poster.
• You must clearly demonstrate in answering the screening questions how you meet the qualifications of the vacancy. You must provide concrete and detailed examples that clearly explain where, when, and how you gained the qualification in each question box. Global Affairs Canada cannot make any assumptions about your studies nor experience. No additional information will be sought beyond what you submit in your online application.
• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may (or may not) be used as a secondary source to validate the answers to the screening questions.
• Applications which do not include all the requested documents or information and/or which are not received by the closing date will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to LES-E-Recruitment-BREU@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.

 

IMPORTANT NOTES

Carefully review the following:

• Please note that the High Commission of Canada to Ghana does not sponsor work authorizations directly or indirectly.
• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates.
• Please note that the High Commission of Canada to Ghana does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated (during any phase of the evaluation process, please contact us at LES-E-Recruitment-BREU@international.gc.ca to request specialized accommodation (a modification made to the standard assessment conditions, allowing individuals with disabilities to demonstrate their abilities on an assessment by removing barriers related to their specific needs). All information received in relation to accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the High Commission of Canada to Ghana,  which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.
• The Government of Canada has established a multiple step salary scale as well as Terms and Conditions tailored to each country’s local labor environment. The Government of Canada does not negotiate salaries. Competitive benefits in line with local practices for each country are also provided in the gross compensation package.