Program Assistant (IRCC)

SUMMARY OF DUTIES

The mission is seeking to fill a Program Assistant, IRCC position for the Immigration program as well as other program assistant positions that may arise following this selection process. These positions provide administrative support services in support of the delivery of the Immigration, Refugees and Citizenship Canada (IRCC) program in a mission. Core responsibilities include but are not limited to screening documentation, applications and files, reviewing for completeness and accuracy, identifying discrepancies, obtaining and reviewing data, seeking out missing or relevant information and assessing problematic cases.

 

AREA OF SELECTION

This selection process is open to all applicants, who are residing and legally authorized to work in Singapore at the time of appointment and for the duration of employment, who meet all the essential qualifications and whose applications are received by the closing date.  

 

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. 

Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

 

ESSENTIAL QUALIFICATIONS

All essential qualifications will be assessed. Methods of assessments and screening of candidates may include but are not limited to: verification of credentials, resume and letters of presentation; interviews, exams and practical tests; presentations or other types of assessments. 

 

Education

This position requires:

 

A Secondary/High School Diploma (or equivalent) from a legally recognized Secondary/Highschool or an equivalent combination of education, training, and/or experience.

 

Note: Candidates will be required to provide proof of their education

 

Language

The Following languages and proficiency levels are required for this job. Candidates will be formally assessed or requested to provide proof of certification on these levels. 

 

 

Experience

In order to perform the duties relevant to this job, the following experience is required.

 

• Two (2) years cumulative experience in office environment such as administrative support.

 

Knowledge:

• Knowledge of software/systems required to produce, validate and update various reports, spreadsheets, presentations, correspondence, and databases. (MS Office suite, Goggle Drive, etc.)

 

Competencies

All competencies will be assessed. All competencies must be met prior to appointment. 

 

• Analytical Thinking 
  • Thinking Things Through

• Achieving Results 
  • Focus on Quality and Detail
  • Initiative and Action Oriented

• Communication and Relations 
  • Written Communications
  • Oral Interaction

• Fundamental Behaviours 
  • Judgment and Discretion

 

ASSET QUALIFICATIONS

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

 

• Ability to effectively communicate in French
• Ability to effectively communicate in Bengali
• Experience in data analysis and graphical techniques for writing and graphic representations (may include Visual Basic for Applications)
• Experience creating and editing professional correspondence and other products intended for external audiences

 

OPERATIONAL REQUIREMENTS

Operational requirements will be assessed on a ``meet/does not meet`` basis and can be used to determine right fit of a candidate for the position.

 

• Hours of Work: Normal hours of work of work for this position are in accordance with Locally-Engaged Staff regulations of 37.5 hours per week.
• Overtime: Willingness to work overtime on short notice.

 

CONDITIONS OF EMPLOYMENT

Conditions of employment must be met or complied with before being appointed to a particular position. They are to be maintained throughout the employment period.

 

• Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.
• Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada. 

 

Other conditions of employment:

• Candidates will be required to undergo a pre-employment medical examination.
• Candidates must provide their Singapore citizenship or Permanent Resident NRIC number with their application.
• Be able to work legally in Singapore at the time of application. The High Commission of Canada in Singapore does not sponsor any employment or work pass applications to the Ministry of Manpower.

 

Benefits package:

• 5-day work week
• 18 to 22 days of annual leave based on years of service 
• Group medical insurance including hospitalization, GP, specialist and dental
• Group term life and disability coverage

 

HOW TO APPLY

Follow the below instructions to ensure your application can be considered. 

• You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
• Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Only include information relevant to the vacancy as requested in the above job poster.
• You must clearly demonstrate in answering the screening questions how you meet the qualifications of the vacancy. You must provide concrete and detailed examples that clearly explain where, when, and how you gained the qualification in each question box. Global Affairs Canada cannot make any assumptions about your studies nor experience. No additional information will be sought beyond what you submit in your online application.
• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may (or may not) be used as a secondary source to validate the answers to the screening questions.
• Applications which do not include all the requested documents or information and/or which are not received by the closing date will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to CSDPIP.Candidates-CandidatesetCandidats.PPSCIP@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.
• *If you are in a partially or fully qualified pool for a similar position with our mission, please include the process number and all relevant details in your application.

 

IMPORTANT NOTES

Carefully review the following:

• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates.
• Please note that the the High Commission of Canada in Singapore does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated (during any phase of the evaluation process, please contact us at CSDPIP.Candidates-CandidatesetCandidats.PPSCIP@international.gc.ca to request specialized accommodation (a modification made to the standard assessment conditions, allowing individuals with disabilities to demonstrate their abilities on an assessment by removing barriers related to their specific needs). All information received in relation to accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the the High Commission of Canada in Singapore,  which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.
• The Government of Canada has established a multiple step salary scale as well as Terms and Conditions tailored to each country’s local labor environment. The Government of Canada does not negotiate salaries. Competitive benefits in line with local practices for each country are also provided in the gross compensation package.