Program Assistant, IRCC Immigration, Refugees and Citizenship Canada

 

SUMMARY OF DUTIES

The mission is seeking to create a pool to fill administrative vacancies on a term, indeterminate basis (full time or part time) or to fill temporary needs (full time or part time) in any embassy programs following this selection process.

For Immigration, Refugees and Citizenship Canada, the successful candidate will support the delivery of the program by facilitating the processing of applications through procedural expertise and sound judgment, applying a thorough understanding of established guidelines, conducting research to support information gathering for application processing and demonstrating initiative in organizing work, managing resources, and resolving complex problems.

The successful candidate may be required to travel to Ghana and neighboring countries to support officers on immigration interview trips and may be required to assist an officer with reporting and liaison duties, conduct program integrity audits, liaise with visa application processing centers, participate in promotional and recruitment activities, or provide other client support.

 

AREA OF SELECTION

This selection process is open to all applicants, who legally authorized to reside and work in Ghana, including Embassy employees, Canada-based staff spouses and their dependent children of at least 16 years of age, who meet all the essential qualifications and whose applications are received by the closing date. 

This is an anticipatory competition, it will be used to create a pool to fill vacancies on a term, indeterminate basis (full time or part time) or to fill temporary needs (full time or part time) in any embassy programs. The pool will be valid for up to 24 months following the conclusion of the competition.

Please note that the High Commission of Canada to Ghana does not sponsor work authorizations directly or indirectly.

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or other factor. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

 

ESSENTIAL QUALIFICATIONS

All essential qualifications will be assessed. Methods of assessments and screening of candidates may include but are not limited to: verification of credentials, resume and letters of presentation; interviews, exams and practical tests; presentations or other types of assessments.

Education

This position requires:

• • • A Bachelor's Degree or Undergraduate diploma from a legally recognized Post Secondary Institution (at least 3 years of study).

Note: Candidates will be required to provide proof of their education.

Language

The Following languages and proficiency levels are required for this job. Candidates will be formally assessed or requested to provide proof of certification on these levels.

• • • An advanced proficiency level ( writing and speaking) in English.

Experience

In order to perform the duties relevant to this job, the following experience is required.

• • • One (1) year cumulative recent* experience working in an office environment in an administrative support role.

* Recent experience is defined as within the last five (5) years.

Competencies

All competencies* will be assessed. All competencies must be met prior to appointment.

• • • Knowledge of computer applications including Microsoft Office (Word, Excel, Outlook).
    • Knowledge of administrative tasks including writing professional correspondences and documenting information.
    • Judgement and discretion.
    • Focus on Quality and Details.
    • Working with Others and Horizontal Leadership.
    • Research.
    • Client orientation.
    • Written Communication.
    • Organization and Coordination.

*For more information on competencies: Competency Dictionary

 

ASSET QUALIFICATIONS

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

• Experience working in a diplomatic mission or international organization.
• Minimum of three months’ experience using an integrated information or data management system (such as the Global Case Management System) to accomplish work-related tasks.
• Basic knowledge of Canadian immigration policies and procedures.
• Knowledge of French and/or any local languages.

 

OPERATIONAL REQUIREMENTS

Operational requirements will be assessed on a “meet/does not meet” basis and can be used to determine right fit of a candidate for the position.

• Hours of Work: Normal hours of work of work for this position are in accordance with Locally-Engaged Staff regulations of 37.5 hours per week.
• Overtime: Willingness to work overtime on short notice.
• Willing to work in a high-pressure environment
• Respect set work hours and show flexibility with assigned duties.
• Travel: This position may require limited occasional travel domestically and/or internationally.
• On-site presence is required (no telework or hybrid options).

 

CONDITIONS OF EMPLOYMENT

Conditions of employment must be met or complied with before being appointed to a particular position. They are to be maintained throughout the employment period.

• Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.
• Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada.
• The successful candidate must be willing to undergo a medical examination and obtain medical clearance. Appointment to the position is subject to meeting this requirement.

 

HOW TO APPLY

Follow the below instructions to ensure your application can be considered.

• You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
• Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Only include information relevant to the vacancy as requested in the above job poster.
• You must clearly demonstrate in answering the screening questions how you meet the qualifications of the vacancy. You must provide concrete and detailed examples that clearly explain where, when, and how you gained the qualification in each question box. Global Affairs Canada cannot make any assumptions about your studies nor experience. No additional information will be sought beyond what you submit in your online application.
• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may (or may not) be used as a secondary source to validate the answers to the screening questions.
• Applications which do not include all the requested documents or information and/or which are not received by the closing date will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to LES-E-Recruitment-BREU@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.

 

IMPORTANT NOTES

Carefully review the following:

• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates.
• Please note that the High Commission of Canada to Ghana does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated (during any phase of the evaluation process, please contact us at LES-E-Recruitment-BREU@international.gc.ca to request specialized accommodation (a modification made to the standard assessment conditions, allowing individuals with disabilities to demonstrate their abilities on an assessment by removing barriers related to their specific needs). All information received in relation to accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the High Commission of Canada to Ghana,  which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.
• The Government of Canada has established a multiple step salary scale as well as Terms and Conditions tailored to each country’s local labor environment. The Government of Canada does not negotiate salaries. Competitive benefits in line with local practices for each country are also provided in the gross compensation package.