Program Assistant, IRCC

 

Summary of Duties:

IRCC is an inclusive department and fosters an equitable workplace culture that values diversity and creates an environment that is welcoming and rewarding for all.

Under the general supervision of an Officer, the successful candidate will support the delivery of Immigration, Refugees, and Citizenship Canada’s (IRCC) programs through:

• furthering the processing of applications using procedural expertise and exercising judgement.
• applying a developed knowledge of established guidelines. 
• conducting research to support information gathering for the processing of applications. 
• and exercising initiative in organizing work; tracking resources; and resolving difficult problems. 

The successful candidate may be required to travel within Senegal and neighboring countries to support Officers on immigration interview trips and may be called upon to assist an Officer in reporting and liaison, conduct program integrity verifications, liaise with Visa Application Centres, participate in promotion and recruitment activities or provide other support to clients.

 

Area of Selection:

Open to candidates who meet all of the essential requirements stated below, and whose applications are received by the closing date. 

Please note that the Embassy of Canada to Senegal does not sponsor work authorizations directly or indirectly.

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

 

ESSENTIAL QUALIFICATIONS

Candidates will initially be screened against the Essential Qualifications relating to education, language* and experience.

Candidates must clearly demonstrate when applying to the position how they meet each of these essential qualifications.

*Language will be assessed further during the process.

Education:

Candidates will be required to provide proof of the completion of their education.

• • • Post-secondary degree requiring minimum 2 years full-time study.

OR

• • • An acceptable combination of relevant studies and relevant experience and training related to the duties and specific area of competencies required by the position.

Language:

• • • Advanced level in French (comprehension, oral and written).

Experience:

• • • A minimum of twelve (12) months of recent* experience providing administrative support services in a professional office environment.

 *Recent is defined as within the last two (2) years.

 

RATED REQUIREMENTS

The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.

Competencies:

• • • Adaptability and Flexibility.
    • Client Focus.
    • Commitment to values and ethics, honesty and reliability.
    • Effective Interactive Communication.
    • Focus on Quality and Details.
    • Problem solving.

Abilities:

• • • Ability to set priorities, organize time, and work effectively to meet deadlines.
    • Ability to use software, including Microsoft Office Suite (Outlook, Word, PowerPoint et Excel), SharePoint, etc.
    • Ability to analyze information.

Asset Qualifications:

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

• • • Knowledge of migration issues in sub-Saharan Africa.
    • Work experience in the interpretation or application of legislative instruments.
    • Ability to use databases.
    • Ability to use innovative computer tools.
    • Good level of English (comprehension, oral and written).*

* A good level in English means the ability to understand, speak and write in English well enough to hold a conversation with clients, provide them with the information requested, read and respond to emails in English.

Operational Requirements:

• • • Normal working hours are 37.5 per week Mondays to Thursdays (07:30 to 16:30) and Fridays (07:30 – 12:00).
    • Able to work in a high-pressure environment.
    • Some overtime may be required with or without notice and may take place after regular working hours or during public holidays.
    • Statutory holidays of the Embassy of Canada in Senegal may differ from the statutory holidays from the the State of Senegal.
    • Travel within Senegal and to neighboring countries may be required.

Conditions of Employment:

Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.

• • • Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.
    • Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.
    • Other conditions of employment:
      1. Candidates must have a valid work authorization covering the entire employment period. If the employment is indeterminate, the work authorization should be permanent or itself lead to a permanent work authorization.
      2. Before employment offer can be made, candidates must provide a local address as proof of residence in the specific city, region or country so that if selected, it will appear on the offer letter.
      3. Eligibility for a Government of Canada Reliability status which includes a criminal and credit background check.

 

How to Apply

• You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
• Do not include personal data such as: age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Please only include information relevant to the vacancy as requested in the job poster.
• You must clearly demonstrate in answering the screening questions how you meet the education and experience factors listed in the essential and asset qualifications. You must provide specific examples to demonstrate clearly how you meet the qualifications. Global Affairs Canada cannot make any assumptions about your studies nor experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient. Instead, you must provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. No additional information will be sought beyond what you submit in your online application.
• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may be used as a secondary source to validate the answers to the screening questions.
• Applications which do not include all of the requested documents or information and/or which are not received by the closing date will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to LES-E-Recruitment-BREU@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.

 

Important Notes

• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• The language requirement for this position is identified under the essential qualifications (language). In consequence, the assessment process for this vacancy will be conducted in French.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates who succeeded all of the assessments.
• Please note that the Embassy of Canada to Senegal does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• As recently announced by the Government of Canada, the Policy for Mandatory Vaccination: Canada and the Mission Network is suspended as of June 20, 2022. The Government of Canada will continue to assess the need for additional public health measures, including the possible reintroduction of a vaccination mandate at a later date.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact us at LES-E-Recruitment-BREU@international.gc.ca to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Embassy of Canada to Senegal which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.