Program Analyst/Coordinator

Summary of Duties:

Under the general direction of the Migration Program Manager or an Officer, the Program Analyst/Coordinator provides program, coordination and administrative services in support of the delivery of Canada’s Immigration and Refugee programs.  Specifically, Program Analysts/Coordinators are responsible for:

• supporting managers and officers in analyzing and assessing documents and applications, including complex, high profile, sensitive files;
• assisting in the identification and analysis on risks associated with the processing of immigration applications;
• managing and responding to requests for advice and guidance;
• coordinating administrative functions for IRCC programs and making recommendations for service delivery changes;
• supervising one or more administrative position(s) by giving direction to subordinates including allocation of work, training and conducting related performance management assessments;
• contributing to reporting and liaison, program integrity and, promotion and related activities;
• preparing correspondence, spreadsheets and presentations;
• engaging and networking with external stakeholders;
• performing other duties as required/appropriate.

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Area of Selection:

This selection process is open to internal and external applicants who are legal residents or citizens of Singapore, who meet all of the essential requirements stated below, and whose applications are received by the closing date. 

Candidates must be legally authorized to work in Singapore.  

Please note that the High Commission of Canada to Singapore does not sponsor work authorizations directly or indirectly. 

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies. 

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ESSENTIAL QUALIFICATIONS

Candidates will initially be screened against the Essential Qualifications relating to education, language* and experience.

Candidates must clearly demonstrate when applying to the position how they meet each of these essential qualifications.

*Language will be assessed further during the process. 

 

Education: 

Candidates will be required to provide proof of the completion of their education.

 

Language:

• Fluency in English (spoken, written and comprehension)

 

Experience:

• At least 2 years of experience working in an office environment using electronic systems/Internet and standard data processing software (MS Office, Word, Excel etc), within the last 5 years
• Experience working in a team

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RATED REQUIREMENTS

The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.

 

Knowledge:

• Knowledge of software/systems required to produce, validate and update various reports, spreadsheets, presentations, correspondence, and databases. (MS Office suite, Google Drive, etc.)

 

Competencies:

• Adaptability and flexibility
• Teamwork and cooperation
• Focus on quality and details
• Demonstrating Integrity and Respect
• Client service orientation
• Showing initiative and being action-oriented
• Judgment and analytical thinking

 

Abilities: 

• Ability to effectively communicate in writing (e.g. strong writing, presentation and reporting skills) and orally.
• Ability to engage in effective interactive communication
• Ability to work under pressure and independently
• Ability to manage multiple responsibilities and adapt to changing priorities
• Ability to set priorities, plan and organize work
• Ability to analyze information to identify key issues or elements and draw logical conclusions

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Asset Qualifications:

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

• Ability to communicate effectively in French;
• Ability to communicate effectively in Bengali; 
• Experience within the Migration Section of a Canadian mission overseas or with Immigration, Refugees and Citizenship Canada, including experience with the Global Case Management System;
• Experience in data analysis, including interpreting data, analyzing results, writing queries and macros to extract data;
• Experience reporting on risks associated with immigration-related matters or developing and conducting anti-fraud / quality assurance exercises; 
• Experience in creating written and graphical products intended for external audiences
• Experience supervising employees. 

 

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Operational Requirements:

• Work hours per week: 37.5 hours
• Hours of work: Monday-Thursday: 08:00 to 16:30, Friday: 08:00 to 13:30
• Must be able to work overtime on short notice on occasion; and
• Must be available for occasional duties outside normal working hours (i.e., evenings and weekends)
• Ability and willingness to travel occasionally
• The High Commission operates a schedule of public holidays according to a combination of Singaporean and Canadian dates, which means you will be required to work on certain Singaporean public holidays
• Must be physically able to handle typical duties of the role, including standing for extended periods, bending, kneeling, and occasionally lifting and moving moderately heavy items.

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Conditions of Employment:

Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.

- Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.

- Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.

- Other conditions of employment:

• Candidates will be required to undergo a pre-employment medical examination.
• Candidates must provide their Singapore citizenship or Permanent Resident NRIC number with their application.
• Be able to work legally in Singapore at the time of application. The High Commission of Canada in Singapore does not sponsor any employment or work pass applications to the Ministry of Manpower.

Benefits package:

• 5 day work week
• 18 to 22 days of annual leave based on years of service 
• Group medical insurance including hospitalization, GP, specialist and dental
• Group term life and disability coverage

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How to Apply

• You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
• Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Please only include information relevant to the vacancy as requested in the job poster.
• You must clearly demonstrate in answering the screening questions how you meet the education and experience factors listed in the essential and asset qualifications. You must provide specific examples to demonstrate clearly how you meet the qualifications. Global Affairs Canada cannot make any assumptions about your studies nor experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient. Instead, you must provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. No additional information will be sought beyond what you submit in your online application.
• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may be used as a secondary source to validate the answers to the screening questions.
• Applications which do not include all of the requested documents or information and/or which are not received by the closing date will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to CSDPIP.Candidates-CandidatesetCandidats.PPSCIP@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.

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Important Notes

• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• The language requirement for this position is identified under the essential qualifications (language). In consequence, the assessment process for this vacancy will be conducted in English.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.

• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates who succeeded all of the assessments.
• Please note that the High Commission of Canada in Singapore does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• As recently announced by the Government of Canada, the Policy for Mandatory Vaccination: Canada and the Mission Network is suspended as of June 20, 2022. The Government of Canada will continue to assess the need for additional public health measures, including the possible reintroduction of a vaccination mandate at a later date.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact us at CSDPIP.Candidates-CandidatesetCandidats.PPSCIP@international.gc.ca to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the High Commission of Canada in Singapore which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.