Program Analyst/Coordinator (POOL)

Summary of Duties:

This competition is to be used to staff LEA3 positions (Program Support / Case Analyst and Senior Operation Liaison Assistant) that may arise in the following sections of the Consulate General of Canada and can be used for various tenures that may become available (indeterminate, term and temporary): Immigration, Refugees and Citizenship Canada and Canada Border Services Agency teams.  

Immigration, Refugees and Citizenship Canada Section: 
Position: Program Support / Case Analyst  

Under the supervision of the Migration Program Manager, Unit Manager, or a Migration Officer, the incumbent plays a key role in supporting the delivery of Immigration, Refugees and Citizenship Canada (IRCC) programs. Responsibilities include: 
Providing guidance on administrative processes and sensitive cases and supporting officers with complex files. 

• Conducting detailed research, case analysis, and verification to assess applications against legislation, regulations, and departmental guidelines. 
• Representing IRCC professionally in communications with regional stakeholders, including providing translation when necessary. 
• Liaising with IRCC offices in the area of responsibility and external stakeholders, and contributing to reporting, outreach, and governance activities. 
• Using electronic systems to document and communicate case details, to perform quality assurance and integrity checks, and to compare and analyse data. 
• Supporting outreach, translation, and training efforts, and may supervise staff as needed. 
• Maintaining a high level of discretion, professionalism, and adherence to Canadian privacy and ethics standards. 
• Prepare recommendations and report on migration program integrity trends in the area of responsibility as required for the responsible officer. 
• Managing financial tracking and supporting budget administration. 
• Coordinating logistics, meetings, agendas, and travel plans. 

Canada Border Services Agency Section:  
Position: Senior Operations Liaison Assistant  

Under the general supervision of the Canada Border Services Agency’s (CBSA) International Network Manager (INM) and/or Liaison Officer (LO), the incumbent provides operational, strategic, and administrative support to the CBSA team. Responsibilities include: 

• Supporting Canada’s national security and public safety priorities by assisting in CBSA operations across the Middle East and Africa region. 
• Reporting on cross-border criminal activity and trends involving the movement of people and goods. 
• Liaising with regional partners, law enforcement, and international organizations on CBSA mandate issues. 
• Assisting in building and maintaining border management cooperation with officials in the region. 
• Coordinating logistics, meetings, agendas, and travel plans for the CBSA team. 
• Managing financial tracking and supporting budget administration. 
• Representing CBSA professionally in communications with regional stakeholders, including providing translation when necessary. 
• Acting as a core member of the CBSA team, providing coverage and support as needed. 

 

Area of Selection:

This position is open to candidates currently resident Turkey, who hold current documentation allowing them to work in Turkey without restriction, who meet all of the essential requirements stated and whose applications are received by the closing date.   

Those candidates holding documentation/visas not renewable in Turkey will not be eligible to apply for this position. 

Please note that the Consulate General of Canada in Istanbul does not sponsor work authorizations directly or indirectly.

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

 

ESSENTIAL QUALIFICATIONS

Candidates will initially be screened against the Essential Qualifications relating to education, language* and experience.

Candidates must clearly demonstrate when applying to the position how they meet each of these essential qualifications.

*Language will be assessed further during the process. 

Education:

Candidates will be required to provide proof of the completion of their education.

• A bachelor’s degree from a recognized post-secondary institution; OR
• A combination of post-secondary education, training, and relevant experience in a related field. 

* An equivalent combination of education, training, and/or experience could include a college diploma or postsecondary school technical or professional diploma attesting 2 or more years of full-time studies, with the equivalent of at least 1 year of full-time work experience.  

Language:

• Advanced level in English (oral, written, and comprehension) 
• Advanced level in Turkish (oral, written, and comprehension) 

Experience:

• Minimum two (2) years of recent* experience working in a professional office setting. 
• Experience conducting research, compiling and analyzing information. 
• Experience providing client service, liaising with external stakeholders or government bodies. 
• Recent* experience using Microsoft Office (Word, Excel, Outlook).

*Recent is defined as within the last 5 years. 

 

RATED REQUIREMENTS

The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.

Knowledge:

• Knowledge of administrative and financial procedures related to planning, logistics, and budgeting. 

Competencies:

• Integrity and respect 
• Working with Others and Horizontal Leadership 
• Initiative and action-orientation 

Abilities: 

• Ability to communicate effectively in both oral and written formats 
• Ability to prioritize tasks and manage workload independently to meet deadlines 
• Ability to analyze complex information and present findings clearly and concisely 
• Attention to detail and focus on quality 
• Ability to build and maintain strong and collaborative working relationships 

 

Asset Qualifications:

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

CBSA

• Fluency in French (oral and written) 
• Fluency in a third language relevant to the Middle East and Africa (e.g., Arabic, Farsi, Swahili, Amharic, etc.) 
• A bachelor’s degree or diploma in a discipline related to immigration (e.g. International Relations; Law or Legal Studies; Criminology; Public Administration; Political Science; Security, Border or Migration Management; data analysis and/or data science) 
• Previous experience working for the Canada Border Services Agency (CBSA) 
• Experience using the Global Case Management System (GCMS) 
• Previous experience working for the Government of Canada 
• Possession of a valid Government of Canada security clearance 
• Recent* work experience in one or more of the following: 
  • Migration-related matters (e.g., irregular/regular migration, visa, fraud, or consular work) 
  • Stakeholder engagement or social media management 
  • Work in a foreign mission, embassy, or international organization 
  • Case processing, reporting, and client service in a migration/visa context 
• Experience developing and maintaining a network of professional contacts

*Recent is defined as within the last 5 years.

IRCC

• Fluency in French (oral and written)
• Fluency in a third language (e.g., Turkish, Arabic, Farsi or other relevant languages)
• A bachelor’s degree or diploma in a discipline related to immigration (e.g. International Relations; Law or Legal Studies; Criminology; Public Administration; Political Science; Security, Border or Migration Management; data analysis and/or data science) 
• Recent* work experience in one or more of the following: 
  • Migration-related matters (e.g., irregular/regular migration, visa, fraud, or consular work) 
  • Risk assessment or fraud analysis 
  • Stakeholder engagement or social media management 
  • Work in a foreign mission, embassy, or international organization 
  • Work with organizations supporting migrants or refugees 
  • Case processing, reporting, and client service in a migration/visa context 
• Experience developing and maintaining a network of professional contacts 
• Experience using the Global Case Management System (GCMS) 

*Recent is defined as within the last 5 years.

 

Operational Requirements:

• Hours of work: 37.5 hours per week, Monday to Friday 
• Required to work directly with internal and external stakeholders 
• Ability to work overtime and sometimes on short notice 
• Ability to work on Turkish holidays when the Consulate is open 
• Leave is at the discretion of the supervisor and maybe restricted or refused during peak operating periods 
• Proof of right to work in Türkiye and copies of diplomas will be required at the interview stage 

 

Conditions of Employment:

Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.

- Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.

- Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.

 

How to Apply

• You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
• Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Please only include information relevant to the vacancy as requested in the job poster.
• You must clearly demonstrate in answering the screening questions how you meet the education and experience factors listed in the essential and asset qualifications. You must provide specific examples to demonstrate clearly how you meet the qualifications. Global Affairs Canada cannot make any assumptions about your studies nor experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient. Instead, you must provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. No additional information will be sought beyond what you submit in your online application.
• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may be used as a secondary source to validate the answers to the screening questions.
• Applications which do not include all of the requested documents or information and/or which are not received by the closing date will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to LES-E-Recruitment-BRLIN@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.

Important Notes

• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• The language requirement for this position is identified under the essential qualifications (language). In consequence, the assessment process for this vacancy will be conducted in English.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates who succeeded all of the assessments.
• Please note that the Consulate General of Canada in Istanbul does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• As recently announced by the Government of Canada, the Policy for Mandatory Vaccination: Canada and the Mission Network is suspended as of June 20, 2022. The Government of Canada will continue to assess the need for additional public health measures, including the possible reintroduction of a vaccination mandate at a later date.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact us at LES-E-Recruitment-BRLIN@international.gc.ca to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Consulate General of Canada in Istanbul which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.