LE-A2 Consular Assistant & LE-A1 Consular Clerk

Summary of Duties:

LE- A2 Consular Assistant
The Consular Assistant provides administrative and operational support to the consular, passport, and citizenship programs at the mission, reporting directly to the Deputy Management and Consular Officer (Vice-Consul). The role involves processing applications, responding to public inquiries, supporting Canadians in distress, and ensuring the efficient delivery of consular services.

Key responsibilities include reviewing and processing passport and citizenship applications, including urgent travel documents; collecting and recording fees; maintaining accurate records; and providing general advice to clients on Canadian consular services and procedures. The incumbent also performs administrative duties such as file and document management, arranging travel and meetings, organizing logistics, and liaising with the Common Service Delivery Point (CSDP).

The Consular Assistant responds to inquiries from the public—by phone, email, in person, and via social media—on topics including citizenship, passports, and various services. The incumbent may also support internal mission activities such as working groups or events, and assist in crisis or emergency situations. At all times, they are expected to safeguard information and assets in accordance with the Government of Canada’s security and privacy protocols.

LE-A1 Consular Clerk
The Consular Clerk provides administrative and clerical support to the consular, passport, and citizenship programs under the supervision of the Consular Officer. Key responsibilities include assisting with the processing of passport and citizenship applications, verifying documentation, managing incoming and outgoing mail, maintaining case files and databases, and ensuring all data is accurately entered into relevant systems.

The Consular Clerk is the primary point of contact for public inquiries, responding to questions by email, phone, and in person. The role also includes processing financial claims, tracking payments, and managing office supplies. At all times, the incumbent must uphold strict security protocols and protect personal information in accordance with the Privacy Act. The Consular Clerk may also assist with unofficial translation/interpretation and support high-level visits, conferences, and emergency response efforts as needed.

 

Area of Selection:

This position is open to applicants who are currently residing and have a valid work authorization in Pakistan, who meet all the essential qualifications stated and whose applications are received by the closing date.  

Please note that the High Commission of Canada to Pakistan does not sponsor work authorizations directly or indirectly.

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

 

ESSENTIAL QUALIFICATIONS

Candidates will initially be screened against the Essential Qualifications relating to education, language* and experience.

Candidates must clearly demonstrate when applying to the position how they meet each of these essential qualifications.

*Language will be assessed further during the process. 

 

Education:

Candidates will be required to provide proof of the completion of their education.

• University Degree from an international or local recognized institution (16 years of education)

 

Language:

• Advanced level in English (oral and written)
• Advanced level in Urdu (oral and written)

 

Experience:

LE-A1: Minimum of one (1) year of recent* experience in the areas mentioned below.
LE-A2: Minimum of two (2) years of recent* experience in the areas mentioned below.

• Working in an office environment in providing administrative support
• In Data entry and Database Management
• Organizing and maintaining physical and or electronic files
• Dealing with clients (internal or external), partners or stakeholders

*Recent experience defined as experience acquired within the last three (3) years 

 

RATED REQUIREMENTS

The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.

 

Knowledge:

For Both Positions:

• Knowledge of standard office procedures and practices
• Knowledge of Microsoft Office suite (For example: Word, Excel, Outlook)

Additional for LE-A2 only:

• Knowledge of basic budget management principles.

 

Competencies:

For Both Positions:

• Judgement and discretion
• Working with others and Horizontal Leadership
• Intercultural Proficiency
• Client Orientation
• Focus on Quality & Details

Additional for LE-A2 only:

• Initiative and action orientation
• Networking and Alliance Building
• Resilience and Adaptability

 

Abilities: 

For Both Positions:

• Effective Interactive Communication- Oral and Written
• Ability to work under pressure and remain calm when dealing with distressed clients

Additional for LE-A2 only:

• Ability to research, analyze, summarize information and compile reports for senior management.

 

Asset Qualifications:

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

• Proficiency in French, and/or Dari - (reading, writing, comprehension and speaking)
• Experience working for a foreign mission, government office or an international organization.
• Experience working in a consular section in an Embassy / High Commission.
• Recent* work experience applying and interpreting directives, policies and procedures in a regulatory environment.
• Completion of the Passport Training for Foreign Operations course.

*Recent experience defined as experience acquired within the last three (3) years 

Operational Requirements:

• Working hours: 37.5 hours per week.
• Ability to work overtime (evenings, weekends, and/or statutory holidays if necessary)

 

Conditions of Employment:

Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.

- Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.

- Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.

How to Apply

• You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
• Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Please only include information relevant to the vacancy as requested in the job poster.
• You must clearly demonstrate in answering the screening questions how you meet the education and experience factors listed in the essential and asset qualifications. You must provide specific examples to demonstrate clearly how you meet the qualifications. Global Affairs Canada cannot make any assumptions about your studies nor experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient. Instead, you must provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. No additional information will be sought beyond what you submit in your online application.
• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may be used as a secondary source to validate the answers to the screening questions.
• Applications which do not include all of the requested documents or information and/or which are not received by the closing date will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to LES-E-Recruitment-MANIL@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.

 

Important Notes

• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• The language requirement for this position is identified under the essential qualifications (language). In consequence, the assessment process for this vacancy will be conducted in English.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates who succeeded all of the assessments.
• Please note that the High Commission of Canada to Pakistan does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• As recently announced by the Government of Canada, the Policy for Mandatory Vaccination: Canada and the Mission Network is suspended as of June 20, 2022. The Government of Canada will continue to assess the need for additional public health measures, including the possible reintroduction of a vaccination mandate at a later date.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact us at LES-E-Recruitment-MANIL@international.gc.ca to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the High Commission of Canada to Pakistan which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.