Consular Assistant

 

SUMMARY OF DUTIES:

Under the general supervision of the Senior Consular Program Officer, the Consular Assistant provides administrative support services for the passport and citizenship programs.

The Consular Assistant:

• Receives and processes passport applications in person, including document review, data entry, fee collection, and client follow-up.
• Provides urgent passport services by handling urgent files and printing emergency travel documents, temporary passports, and observation labels.
• Provides citizenship services by reviewing citizenship applications and supporting documentation.
• Supports internal operations of the consular section by designing and implementing internal tracking documents.
• Responds to general client inquiries in person, by telephone, and in writing regarding Canadian passport and citizenship laws, regulations, and services.

 

AREA OF SELECTION:

This selection process is open to all applicants, who are residing and legally authorized to work in Morocco, including Embassy employees, who meet all the essential qualifications and whose applications are received by the closing date.  

Please note that the Embassy of Canada to Morocco does not sponsor work authorizations directly or indirectly.

Candidates must be available and present in Rabat for all testing and interview activities. Any travel or relocation costs will be at the candidate's expense.

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other irrelevant factor. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

 

ESSENTIAL QUALIFICATIONS

All essential qualifications will be assessed. Methods of assessments and screening of candidates may include but are not limited to: verification of credentials, resumés and letters of presentation; interviews, exams and practical tests; presentations or other types of assessments.

Education

This position requires:

• • • A higher education diploma (equivalent to a Moroccan or French bachelor's degree +3 years) or a post-secondary diploma from a Canadian institution, with specialization in a field relevant to the position (customer service, management, case management, administrative services, etc.).

OR

• • • A secondary school diploma (equivalent to the Moroccan/French baccalaureate or Canadian high school diploma) combined with two additional years of relevant work experience.

*Candidates will be required to provide proof of the completion of their education.

Language

The following languages and proficiency level are required for this job.

• • • An intermediate* proficiency level (reading, writing, comprehension, and speaking) in English.
    • An advanced proficiency level (reading, writing, comprehension, and speaking) in French.
    • An advanced proficiency level (reading, writing, comprehension, and speaking) in Darija.

*"Intermediate" means being able to handle everyday social requests, confidently manage basic social interactions, including introductions and conversations about daily events, work, and family, and perform work-related responsibilities, although assistance may be required to manage complications or difficulties.

Experience

In order to perform the duties relevant to this job, the following experience is required:

• • • Recent* experience of at least two years working in customer service (including telephone, written, and interview interactions) and in administrative management of client files.

*Recent is defined as experience acquired within the last five years.

Knowledge

• • • Proficiency and comfort using email systems (e.g., Outlook), Microsoft Word and Excel, and internet search tools.
    • Good knowledge of general office practices and procedures.

Competencies

All competencies will be assessed. All competencies must be met prior to appointment.

• • • Judgment and Discretion.
    • Initiative and Action Oriented.
    • Working with Others.
    • Ability to communicate effectively orally and in writing – Advanced.
    • Focus on Quality and Detail.
    • Client Orientation.

*For more information on competencies: Competency Dictionary

Abilities

• • • Ability to work under pressure.
    • Ability to plan and organize workload and establish and manage priorities under supervision.

 

ASSET QUALIFICATIONS

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualification.

• Experience delivering consular or passport services within a government organization.
• Experience working in Canada or in an organization serving Canadian clients.
• Experience working at a Canadian mission abroad.
• Passport certification for Foreign Operations (PMP).

 

OPERATIONAL REQUIREMENTS

• Hours of Work: Normal hours of work for this position are in accordance with Locally-Engaged Staff regulations of Lundi à jeudi de 8:00 à 16:00 et vendredi de 8:00 à 13:00 hours per week.
• Overtime: Willingness to work overtime on short notice.
• Travel: This position may require limited occasional travel domestically and-or internationally.
• Direct interaction with the public.

 

CONDITIONS OF EMPLOYMENT

Conditions of employment must be met or complied with before being appointed to a particular position and are to be maintained throughout the employment while being the incumbent of this position.

• Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.
• Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada.
• Must successfully complete Passport Training for Foreign Operations within four weeks of hiring and obtain a score of 80% or higher on the certification examination. 

 

HOW TO APPLY

Follow the below instructions to ensure your application can be considered.

• You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
• Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Please only include information relevant to the vacancy as requested in the job poster.
• You must clearly demonstrate in answering the screening questions how you meet the education and experience factors listed in the essential and asset qualifications. You must provide specific examples to demonstrate clearly how you meet the qualifications. Global Affairs Canada cannot make any assumptions about your studies nor experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient. Instead, you must provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. No additional information will be sought beyond what you submit in your online application.
• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may be used as a secondary source to validate the answers to the screening questions.
• Applications which do not include all the requested documents or information and/or which are not received by the closing date will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to LES-E-Recruitment-BREU@international.gc.ca.
• Prior to the closing date. Failure to do so will result in the application being rejected.

 

IMPORTANT NOTES

Carefully review the following:

• Please note that the Embassy of Canada to Morocco and Mauritania does not sponsor work authorizations directly or indirectly.
• The Government of Canada has established a multiple step salary scale as well as Terms and Conditions tailored to each country’s local labor environment. The Government of Canada does not negotiate salaries. Competitive benefits in line with local practices for each country are also provided in the gross compensation package.
• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates.
• Please note that the Embassy of Canada to Morocco and Mauritania does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated (during any phase of the evaluation process, please contact us at LES-E-Recruitment-BREU@international.gc.ca to request specialized accommodation (a modification made to the standard assessment conditions, allowing individuals with disabilities to demonstrate their abilities on an exam by removing barriers related to their specific needs). All information received in relation to accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Embassy of Canada to Morocco and Mauritania, which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.